Privacy Policy

This policy describes how we collect, use and protect your personal information when you use our website or contact us about our beach shade accessories and wind anchor products. The business responsible for your data (data controller) is the operator of this website, located at 4/1 Prosperity Parade, Warriewood NSW 2102, Australia. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information we collect

When you contact us via the contact form, we collect the name, email address and message you provide. We do not add you to marketing lists unless you have agreed separately.

How we use your information

We use your contact details to reply to your questions, process orders and provide support related to our products. We do not sell your data to third parties.

Legal basis for processing (GDPR)

We process your data on the basis of your consent when you submit the contact form, and where necessary for the performance of a contract or to take steps at your request before entering into a contract. We may also process data where necessary for our legitimate interests, such as improving our services.

Data sharing and disclosure

We do not sell or rent your personal data. We may share data with service providers who assist us in operating the website or fulfilling orders (e.g. hosting, email delivery), subject to confidentiality obligations. We may disclose data where required by law.

Data protection

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss or alteration. Data is stored on secure servers and access is limited.

Your rights and options

Under the Australian Privacy Principles you have the right to access and correct your personal information. You may ask us what information we hold about you and request correction. You may withdraw consent at any time where processing is based on consent. If you are in the European Economic Area you also have rights to erasure, restriction, portability and to lodge a complaint with a supervisory authority. To exercise your rights, contact us using the details below.

Complaints (Australia)

If you have a complaint about how we have handled your personal information, please contact us first. We will respond within a reasonable time. If you are not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC). See oaic.gov.au for details.

International data transfer

Your data may be processed in Australia or in countries where our service providers operate. Where we transfer data outside your jurisdiction, we ensure appropriate safeguards are in place where required by law.

Data retention

We retain your data only for as long as needed to fulfil your request, comply with legal obligations or resolve disputes. Enquiry data is typically retained for a limited period after the enquiry is closed.

Children's privacy

Our website is not directed at children. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us and we will delete it.

Third-party services

We may use third-party services that collect or process data. Google Ads conversion tracking and remarketing may be used for advertising purposes. Google Analytics may be used to understand how visitors use our site. Our contact page may use the Google Maps API to display a map; Google's privacy policy applies to that service. These services may use cookies and similar technologies as described in our Cookies Policy.

Use of cookies

We use cookies and similar technologies as described in our Cookies Policy. By using the site you consent to our use of cookies in accordance with that policy.

Policy updates

We may update this policy from time to time. The current version is published on this page. Last updated: .

Contact information

For questions about this policy or your personal data, contact us via our contact page or at the address and email stated there.